Who registers, and when
Every guest who stays overnight, straight away and at the latest within 24 hours of arrival. When the guest leaves, an entry in the register signs them out.
A family, partners included, can register through one member, who adds the names and dates of birth of the others. In a group of at least eight guests staying up to two weeks, the tour leader registers and hands in a group list with names, nationalities and, for foreign guests, their travel document details.
What is recorded
Name, date of birth, sex, nationality, country of origin and address with postal code. For foreign guests, also the type, number, date of issue and issuing authority of their travel document. The registration is complete when the guest confirms the data with a signature.
The electronic register
An electronic Gästeverzeichnis follows the content of the official form. Its entries are numbered consecutively, stay unaltered once made, and are protected against unauthorised access. The signature can be captured with a scan, a signature pad or a qualified electronic signature.
The data is stored for seven years, and longer only where another law, such as tax law, requires it; then it is deleted.
What Vesia does
- The guest fills in the online check-in from their phone, with the fields their hotel's authority asks for.
- Vesia keeps the registration for the seven years the law sets and deletes it when that time is up.
- For an inspection, the hotel's administrator exports a period of up to one year, and the export stays in the activity log.
- The guest's signature that confirms the data is collected with the hotel's own means.
Frequently asked questions
When must a guest be registered in Austria? Straight away, at the latest within 24 hours of arrival, and signed out on departure.
How long is the Gästeverzeichnis data kept? Seven years, and longer only where another law, such as tax law, requires it.
How does the guest confirm their data? With a signature: scanned, on a signature pad or as a qualified electronic signature.