Who must register, and by when
Every accommodation establishment in Catalonia: hotels, rural tourism houses, campsites and apartments, among others. They send the details of each person staying within 24 hours of the start of their stay.
The procedure is online only, on the Mossos d'Esquadra's guest register portal, with the establishment's username and password. The data is kept for three years, available to the Mossos.
Mossos d'Esquadra and SES.HOSPEDAJES
In most of Spain, the register goes to SES.HOSPEDAJES, the Ministry of the Interior's platform. Catalonia and the Basque Country keep their own channels: the Mossos d'Esquadra and the Ertzaintza.
For a hotel in Catalonia, the right channel is the Mossos'. The portal has its own format, with its own fields and codes, different from SES.
What Vesia does
- The guest fills in their details in the online check-in, with the fields the Mossos' portal asks for, including the town and postcode of their home address.
- Vesia prepares the register file in the portal's format and keeps it exactly as it came out: reception can look at it again and download it.
- Vesia checks the registration of each stay and emails reception six hours before the 24 hours run out, and when they have run out. The dashboard shows, for each stay, when it is due and what is missing.
- Uploading the file to the portal is done today by reception, with the establishment's username.
Frequently asked questions
How soon must the guest register reach the Mossos d'Esquadra? Within 24 hours of the start of each person's stay, online, through their portal.
How long is the data kept? Three years, available to the Mossos d'Esquadra.
Who uploads the file to the portal? Today reception uploads it, with the establishment's username. Vesia prepares the file in the portal's format and warns before the deadline.