- Parte de entrada de viajeros (Spain)
- The record of each guest's details that accommodation in Spain sends to the authorities, under Royal Decree 933/2021. The fields it asks for depend on each guest's document. Read the guide
- SES.HOSPEDAJES
- The Spanish Ministry of the Interior's platform that receives the guest register in most of Spain. Catalonia and the Basque Country keep their own channels: the Mossos d'Esquadra and the Ertzaintza. Read the guide
- Mossos d'Esquadra guest register
- The guest register channel in Catalonia: the establishment sends each person's details through the Mossos portal within 24 hours of the start of the stay, and keeps them for three years. Read the guide
- Support number
- A number printed on the Spanish DNI and NIE, separate from the document number, that identifies that specific copy of the document. The Spanish form asks for it from guests who carry one of those documents. Read the guide
- Machine-readable zone (MRZ)
- The strip of characters at the bottom of an identity card or passport. It carries check digits that confirm the data was read correctly, and the name in the Latin alphabet. Read the guide
- Alloggiati Web
- The Polizia di Stato portal through which accommodation in Italy reports every guest, within 24 hours of arrival, or within 6 hours when the stay lasts 24 hours or less. Read the guide
- SIBA and the boletim de alojamento
- Portugal's system through which the establishment sends each foreign guest's bulletin, EU citizens included, within three working days. Read the guide
- Meldeschein
- The registration form each foreign guest signs at a hotel in Germany on the day of arrival. The hotel keeps it for one year from departure, under §§ 29 and 30 of the Federal Registration Act (BMG). Read the guide
- Gästeverzeichnis
- The guest register of accommodation in Austria: each guest is entered at the latest 24 hours after arrival, confirms the data with a signature, and the data is kept for seven years. Read the guide
- Fiche individuelle de police
- The form each foreign guest signs on arrival at a hotel in France. The hotel keeps it for six months and hands it to the police or gendarmerie only when they ask. Read the guide
- Online check-in
- The guest's registration done from their phone before arrival, without going to the front desk. With Vesia, the guest completes it from a link in the phone's browser. Read the guide
- PMS
- The hotel's Property Management System, where reservations, rooms and stay accounts live. Vesia connects to the PMS the hotel already has. Read the guide
- Room key in the Wallet
- A room key stored in Apple Wallet or Google Wallet. It is signed by the lock's manufacturer and, where the lock system offers it, an iPhone opens the door when held up to it. Read the guide
- Lock code
- A code generated by the lock's manufacturer: the guest types it and the lock validates it on its own, independently of the network. It works with any phone. Read the guide
- AI concierge
- An artificial intelligence assistant that looks after the guest in their language during the stay and hands reception whatever a person has to decide. In the EU it has to say it is an AI, at the latest at the first interaction (Regulation 2024/1689, Article 50). Read the guide
Glossary of hotel check-in and guest registration
The terms that come up when a hotel moves arrival to the guest's phone: each country's guest register, the key on the phone and the AI concierge. Each one links to the guide that explains it in depth.