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Hotel guest registration in Italy: Alloggiati Web

In Italy, hotels send the details of every guest to the Questura through the Polizia di Stato's Alloggiati Web portal within 24 hours of arrival, or within 6 hours when the stay lasts 24 hours or less, as article 109 of the public security law (TULPS) sets out and the Polizia di Stato explains. The rule covers every guest, Italians included.

Italy has one of the tightest deadlines in Europe, and it covers every guest. Here is what the law asks and how the data reaches the police.

Who is registered, and the deadline

Article 109 of the TULPS (Royal Decree 773 of 18 June 1931) lets hotels and other accommodation host only people with an identity document, and asks them to send each guest's details to the Questura of their area.

The deadline is 24 hours from arrival. For a stay of 24 hours or less, it is 6 hours. It covers every guest who stays, whatever their nationality.

How the data reaches the police

Through Alloggiati Web, the Polizia di Stato's portal, with the establishment's own credentials. Each guest is one record, the schedina, and the Polizia di Stato publishes the technical layout in the portal's manuals, including a web service for software.

Places are written with the Polizia di Stato's own codes: the country of birth, and the comune of birth for people born in Italy, as well as the place where an Italian document was issued.

What Vesia does

  • The guest fills in the online check-in from their phone, with the fields Alloggiati Web asks for: the place of birth and the country that issued the document, read from the document itself.
  • Vesia prepares one schedina per guest, with places in the Polizia di Stato's codes, and the comune for those born in Italy.
  • When the check-in is complete, the schedina goes into a queue that sends it with the hotel's own credentials. This sending is built and starts with the first hotel in Italy, which makes the first live submission.
  • Vesia keeps the fields of the identity document and leaves the image of the document out.

Frequently asked questions

How soon must guests be sent to Alloggiati Web? Within 24 hours of arrival, or within 6 hours when the stay lasts 24 hours or less.

Does it apply to Italian guests too? Yes: it covers every guest who stays, whatever their nationality.

What does Vesia keep from the identity document? The document's fields; the image stays out.

Sources