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The hotel room key in Apple Wallet and Google Wallet

Yes: the guest can open their room door by holding their iPhone or Android near the lock, with the key stored in Apple Wallet or Google Wallet, the one the phone already has. The condition lies in the lock: the hotel's system has to support Wallet keys.

With Vesia, the guest adds the key to their Wallet when they finish online check-in, and the key is removed on its own at check-out.

How the key reaches the phone

Vesia orders the key and removes it; the signature always belongs to the manufacturer. That is why the door opens on its own, online or offline.

  • The guest does online check-in in the browser.
  • With check-in complete, the guest taps «Add to Wallet» in their link and confirms their email with a one-time code.
  • The lock's manufacturer signs it with the hotel's keys.
  • Apple or Google encrypt it for that phone and store it in the Wallet.
  • The guest holds the phone near the lock and the door opens. The lock validates the key on its own, offline too.

What the guest needs

  • iPhone: an up-to-date iOS and an Apple Account with two-factor authentication. It opens in Express Mode: holding it near the lock is enough, with the screen locked and offline. Depending on the model, it also opens up to five hours after the battery runs out.
  • Android: Google Wallet, Android 9 or later and NFC on. Usually the screen has to be on and the phone unlocked.

What the hotel needs

We confirm it in the demo, with the model and version of your lock.

  • A lock system with Wallet keys. Today the most recent systems of the big manufacturers, among others, offer them on iPhone and Android; some others, on iPhone only.
  • Compatible NFC readers. If they are old, the manufacturer updates or replaces them.
  • The manufacturer's licences, which always belong to the hotel.

And if the lock has a keypad

The guest receives a PIN code, also stored in the Wallet with their stay: room, dates, purchases and the review on departure. The code is typed on the lock and works with any phone.

When the key is removed

At check-out, Vesia asks for the key to be removed and it disappears from the Wallet. If the dates change, the key moves with the stay. If the booking is cancelled, it is deleted.

Frequently asked questions

Is an app needed? The guest adds the key from the browser, at the end of check-in. Everything happens in the Wallet their phone already has.

Does it work with low battery? On iPhone, depending on the model, up to five hours after it switches off for lack of battery.

What if the internet goes down? The door opens just the same: the lock validates the key on its own.

Sources